Cancellations

Order Information-This section applies to International Orders Only. All International orders that are cancelled after the merchandise has been shipped will forfeit the applied shipping cost.

Online, Mail, Phone, Fax Orders and Correspondence

Our products catalog and advanced ordering system make it easy for you to browse our thousands of products. You can make your secured purchase online or call us at: 1 323 293-4088

You may call us  during our normal business hours, 10AM to 5PM (Pacific Time) Monday - Friday

PHONE/FAX: 1 323 293-4088

MAIL:  jmac_sales@jmacelectronics.com

You may FAX us your order 24 hours a day, 7 days a week.

Payment Method's and International Orders

U.S.A.

Cashier's check, money order or acceptable charge card information must accompany your order and shipping is within the continental United States. Please confirm that the shipping name and address matches the billing name and address. We will not complete an order that does not meet this criteria.

International

For International orders, only money orders  in U.S. funds payable through the U.S. bank clearing systems (drawn on a U.S. bank) and Paypal can be accepted.

To place an  International order, please do the following: 1. Verify product availability and shipping costs with us by completing the order online for the specific product. Your total price including shipping will be automatically calculated. Please confirm that the shipping name and address matches the billing name and address. We will not complete an order that does not meet this criteria. You will then receive an email confirming your order. If you select Paypal as your payment option, please wait for our confirmation email before submitting your payment to Paypal.

Credit Cards      

We accept Visa , MasterCard, American Express, Discover and PayPal cards for United States sales only. Please have your credit card information ready when calling. We will require your credit card number, expiration date and your name as it appears on the credit card. Your signature is required on Mail and Fax Orders.

COD Orders

We do not accept COD orders.

California Customers

Orders delivered within the state of California require us to collect California State Sales Tax unless we have a resale card on file. Please add 8 3/4% state sales tax for orders delivered within Los Angeles County. We will add state sales tax for orders delivered to all other counties within California.

Shipping Information

Shipping Charges - U.S.A.

Shipping and handling charges are calculated at time of order.

Shipping Charges - FOREIGN

Customers outside the United States are responsible for all shipping and handling charges including but not limited to duties, import or export fees etc. Please check with your local agencies regarding rates. We will ship as per your instructions and will assist you in any way we can. If sufficient shipping is not included, your order will be returned.

Shipping Charges - RUSH ORDERS

We recommend UPS Next Day Air Service or UPS Second Day Service if express shipping is requested. We will also use Federal Express or other express freight companies if requested. We try to ship these orders the day they are placed. We charge the normal U.P.S. Red, U.P.S. Blue, FED EX or specified express carrier fee plus a $5.00 handling fee for any order where special shipping or handling is requested.

Delivery

Except during busy holiday and rush periods, all orders are processed and shipped within two working days of receipt. If an item is out of stock, but expected within a few days, we will hold the order until the item arrives. If you do not want your order held for out of stock items, please let us know. Delivery via U.P.S. is usually made within 7 working days.

Return Request's/Refunds

We try to be as accurate as possible but errors do happen. If you have a problem with your order please call us at:

1 323 293-4088

• Return Policy

  We stand behind our products at JMAC Electronics, and will gladly accept merchandise returns subject to the guidelines below. At your option, we will replace the product or refund your payment.

  1. Call or e-mail the Customer Service Department and request an RA (Return Authorization) number, which will be valid for 30 days.
  2. Place the original package inside another shipping carton, along with a copy of your invoice and a brief explanation of why the original merchandise is being returned. Do not mark on the original container or use as a shipping carton.
  3. Print the RA number legibly on the outside of the outer shipping carton in bold, visible letters.

• Important Notes

  1. Freight collect or COD returns cannot be accepted.
  2. Parts received by JMAC without an RA number and copy of the invoice may be returned to you COD for freight charges incurred or held for processing until it has been determined that the return was made for justifiable reasons.
  3. A 15% restocking charge will be imposed on parts and a 20% restocking charge will be imposed on test equipment returned due to customer error.
  4. All parts must be returned with all accessories enclosed in the original packaging.
  5. To receive a credit or refund, parts must be returned within 30 days. Incorrect orders must be reported within 30 days.
  6. When returning merchandise, please place the original package inside of a shipping carton. Do not use the original container as a shipping carton.
     
     A Return Authorization Request is necessary. Let us know what the problem is and please return any paperwork you receive with your order. Please include a phone number. We will rectify any problems promptly. Please make all claims within 3 days of receipt of your order.

DOA/defective products are returned for REPLACEMENT ONLY with the  same product/model. Deviations from this policy may result in Returns Processing service charge.

PLEASE DO NOT WRITE ON THE CARTON.

PLEASE NOTE!

We Are Not Responsible For Printing Errors.

Quantities Are Limited.

Prices Are Subject To Change Without Notice.

Some Pictures May Vary From The Actual Item.

Quantity Pricing Is Subject To Freight Considerations.